Returns & Exchanges
At 18 East, we want you to be completely satisfied with your purchase. We accept returns and exchanges on unworn, unwashed items within 14 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging with all tags attached and include the printed return authorization slip inside.
Ship It Back
Affix the prepaid shipping label provided through our portal to your package and drop it off at any authorized carrier location.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing